01The day before the session
Check your booking details
Confirm the date, start and end times, resort, meeting point, instructor’s contact details and session group chat.
Use the details in your confirmed booking.
Set up the pick-up code
Check that you have set up your child’s pick-up code through the PRE-SESSION INTAKE FORM, and share it with anyone authorized to collect your child.
The person collecting your child must enter the correct code in person. Your child can leave with them only after verification is complete.
Tell us what your child needs
Let the instructor know about any recent injury or discomfort, allergies, medical or other restrictions, communication needs, fears or separation anxiety, and any patterns of behaviour they should understand in advance.
Accurate, complete information helps the instructor make safe decisions.
Arrange lift tickets and rentals
Buy lift tickets, arrange rentals and collect all equipment before the session begins.
Weekends and holidays are particularly busy. Allow plenty of time for traffic, queues and getting ready.
Buying tickets or renting equipment on site? Plan to arrive this early:
Weekdays
1–1.5hours before the session
Weekends & holidays
2–3hours before the session
These are suggested arrival times at the resort. Once you are ready, be at the meeting point on time for your session.
02Check equipment before you leave
| Item | What to check | Ready |
|---|---|---|
| Head & face | A well-fitting helmet with a securely fastened strap; goggles or sunglasses; a face covering or neck warmer that does not obstruct breathing or vision. | |
| Layers | A moisture-wicking base layer, an insulating mid-layer and a waterproof outer layer. Bring clothing that can be added or removed as the weather changes. | |
| Hands & feet | Warm, waterproof gloves or mittens, with a spare pair recommended for children; one suitable pair of ski or snowboard socks; dry, properly fitting boots. | |
| Equipment | Skis or snowboard, bindings, poles and any required equipment to prevent runaway skis or boards must be compatible and adjusted by a qualified professional. | |
| Essentials | Lift ticket, drinking water, tissues and any snacks you have been told are permitted. | |
| Sun protection | Apply sunscreen and lip balm before the session. Reapply as needed during extended time on snow. |
03Getting there & arriving ready
Leave early
Rain or snow, traffic and queues for tickets or rentals can all add time to your journey. Give yourself plenty of extra time.
Be fully ready before you meet
Arrive at the meeting point dressed and equipped, with tickets, rentals and washroom visits already taken care of. Do not leave these preparations until after the session has started.
Be at the meeting point on time
Sessions start and finish at the booked times. Time lost because a student is late, held up in a queue or not fully prepared will not be added to the session or made up later.
Speak with the instructor before leaving
Let the instructor know about any concerns with your child’s health, mood or equipment that day. Confirm the end time and pick-up point. Wait until the instructor has confirmed that your child is in their care before you leave.
04During the session
Stay reachable
Keep your phone available and be ready to return promptly if the instructor asks.
This is especially important for young children, children whose condition may change during the session, and those who need additional support.
Give your child space to learn
Unless you have agreed otherwise with the instructor, please avoid following the session, repeatedly calling to your child, giving technical instructions from across the slope or frequently interrupting to take photos or videos.
Give your child space to build a comfortable working relationship with their instructor.
Confirm any changes
If the meeting point, end time or person collecting your child needs to change, contact the instructor or TXSNOW promptly and confirm the arrangements.
Return when your child needs care
The Snow Buddies Discovery Program is not a childcare service. Booking a session does not transfer a parent’s responsibility as their child’s guardian.
If your child needs help using the washroom, eating or receiving other care, please return when asked.
05Picking up your child
Return
15minutes before the session ends
Be back at the agreed location
A parent or the person authorized to collect the child must return 15 minutes before the session ends.
Complete the pick-up code check
The parent or authorized person must enter the correct pick-up code in person. Your child can leave with them once verification is complete.
Check your child’s belongings
Check for the lift ticket, gloves or mittens, goggles, water bottle, clothing and equipment. If anything is missing, contact the resort’s lost and found as soon as possible.